Skip ahead along the line

Operations and process improvement · Bicester and the M40/A41 belt

team@jb90solutions.site
A long warehouse aisle between tall racking; a single backlit figure walks a lime floor line toward a bright, hazy doorway.

Raising a concern

When something has gone wrong

If something we did, or did not do, has gone wrong for you, tell us. We treat a concern the way we treat a knotted process: walk it back to where it went wrong, say plainly what we find, and put it right.

Raising one never changes how we treat your booking or your work. It is handled in writing from start to finish, so you always have our answer in front of you.

How to raise itIf it is not settled

How to raise it

One message, in your own words

Write to team@jb90solutions.site and put Concern in the subject line, or send a letter to the registered office, 4 George Street BICESTER, OX26 2EG United Kingdom. If you tell us on the floor, on the day, we write it down in front of you and handle it the same way.

Until the jb90solutions.site domain is connected, mail to the team address may not arrive; a letter to the registered office does.

It helps to include

  • Who you are and the business you speak for
  • The floor-walk reference, FW- and eight characters, if there is one
  • What happened, and when
  • What you would like us to do about it

What happens next

Four steps, with the times we hold ourselves to

  1. Within 2 working daysAcknowledged

    In writing, saying who is handling it and when you will hear next.

  2. While we lookWalked back

    We go over what was agreed in writing, what was done and who was involved. If we need more from you, we ask once, with everything we need in one message.

  3. Within 15 working daysA full answer

    What we found, whether we agree, what we will put right and by when. If it needs longer, we say why and give a new date before the 15 days are up.

  4. By the date givenPut right

    Whatever we said we would do is done by that date, and we write to say it is done.

If it is not settled

Where to go beyond us

There is no ombudsman for management consultancy, and the company belongs to no trade body with a complaints scheme of its own. These are the routes that remain open to you, and none of them needs our agreement.

We keep the messages about a concern and our answer for six years after it is closed, as the privacy notice sets out.