Reach the team
Write first, walk second
Most work with us starts with a few lines from you: what keeps going wrong on the floor, roughly where, and who owns it. They go to one address, and a person on the team writes back.
The company has no telephone line. Writing keeps what you tell us in one place, lets us read it properly before we answer, and means nothing you said depends on who picked up.
When we answer
Read on working days, answered inside two
The same promise holds whether you write about a first walk, a piece of work under way, your personal data or a page you could not use.
- The inbox is read
- Monday to Friday, 08:00 to 17:00 UK time. Not on England and Wales bank holidays.
- A first answer
- Within two working days of your message arriving, written by a person rather than sent automatically.
- Walk mornings
- From the start of a shift we are on someone's floor, so a message that arrives in the morning is often answered after midday.
- A concern
- Acknowledged within two working days; what happens after that is set out under raising a concern.
A first message
Five things that make it useful
None of them is required. Each one saves a round of questions before we can say whether a walk makes sense.
Leave people out of it. A first message is about the floor. There is no need to send staff names, timesheets or anything about one person.
- The business and the floor. What kind of floor it is and its postcode, which tells us at once whether it sits inside the districts we walk.
- What keeps going wrong. In your own words: where work stands, what gets done twice, what people go looking for.
- The shifts. When they start and roughly how many people are on one; that sets the time we would arrive.
- Anything already tried. A change that did not hold tells us as much as one that did.
- Who decides. The person who would agree a statement of work, if it ever comes to one.
Where the company is
A registered office, and a floor that is yours
- Registered office
- 4 George Street BICESTER, OX26 2EG United Kingdom
- Company
- JB90 SOLUTIONS LTD, registered in England and Wales, company number 17430755
- Write to
- team@jb90solutions.site
The registered office receives post addressed to the company and keeps its statutory papers. It is not somewhere to visit: the work happens on your floor, so a first conversation usually happens there too, or in writing before it.
Post sent to the registered office reaches us, more slowly than email. For anything about a booked walk, quote its reference so the letter can be matched to it.
We walk floors from Bicester across OX26, OX25, OX27, OX5, OX16 and NN13, and along the roads out to Oxford and Aylesbury.
Routes into the work
Where to go for what
- Book a floor walkPick a free weekday morning in the next three weeks and get a reference straight away.
- Manage your floor walkWith its reference and email: move it, cancel it, choose what it covers and print the engagement summary.
- Before you bookWhat a first morning involves, who needs to be there and what you keep afterwards.
- Raising a concernHow to tell us something went wrong, and what we commit to doing about it.
- Your personal dataWhat the site keeps, and how to see it, correct it or have it deleted.
- Another formatHow to ask for information in a form that works better for you.
Not live yet: mail at team@jb90solutions.site. Mail to and from this address starts when the jb90solutions.site domain is connected. Until then a message sent to it may not arrive. The dependable way in today is a floor-walk request: it is kept the moment it is sent, and its own page shows whether our email copy went.